BUSINESS AS USUAL DURING COVID19
iCandy Australia is here to support parents with the products they need throughout their parenthood journey, and we understand that this is more important than ever at the moment.
We have experienced high volumes of online orders over the last number of weeks and have increased our resources to ensure that we can fulfill them quickly. Our delivery partners, like Australia Post, have also experienced record demand which means there may be delays with your order arriving.
We continue to work with our delivery partners to ensure that we can get your order to you as quickly as possible and we thank you for your understanding.
**Prams cannot be delivered to a Post Office or a PO BOX.
Your order will leave our warehouse within 5 days after your payment is received and processed.
We make every effort to ship all orders by the expected shipping date, however, on occasion we can experience delays outside of our control.
When your pram order is ready to be shipped you will receive email notification,** this email could go to junk or spam so please check these email boxes.
Smaller items may be sent via AUS POST.
Below is a guide only for estimated delivery ETA once your order leaves out warehouse ***please note some regional areas an take longer to arrive. Please note that during the Covid19 period, these estimated times will change.
|CITY & METRO||REGIONAL AREAS|
NSW & VIC & SA
|Up to 3 business days||Up to 6 business days|
|QLD & WA
|Up to 4-6 days||Delivery times vary depending on how regional you are, please allow between 7-14 days for delivery|
Please note, iCandy reserves the right to update shipping charges without prior notice. We will contact you with an estimate of delivery charges if you live outside of metropolitan areas.
Please note, it can sometimes take up to 48 hours for your information to appear in the freight company's system.
Unfortunately, we cannot call you on the day or in advance of the delivery being made.