NOTE: This page will be updated periodically so please check back for up to date information.
To our iCandy family,
Starting a family and raising children is an amazing (but at times daunting) experience. And we recognize that with the current COVID-19 pandemic you may have a number of extra concerns. We are working very hard to ensure that we can do everything possible to support parents and parents-to-be. We are committed to continuing to provide a service to Australian families and will be regularly updating the below information.
Our Brisbane store will operate as normal until further notice. The current store hours are Wednesday to Sunday 10:00am - 4:00pm
Our Victorian Stores in South Melbourne and Dingley Village are closed at this time. For urgent maternity supplies, you can contact us to arrange a private appointment. Please call 03 85552431 or email email@example.com
We do ask however, that you consider the following options to shop with iCandy Australia:
SHOP ONLINE Shop at www.icandyaus.com.au - If you know what products you are after please order online for convenient delivery to your home.
FREE NO CONTACT CLICK & COLLECT - Order online and add your preferred pickup location in the notes section. We will contact you to confirm availability and pickup details. Once you arrive we will be able to load your purchased products into your car, once you have shown your Driver’s License and order to our team.
CALL OUR CUSTOMER CARE TEAM on (03) 8555 2431 and one of our team members will be able to help you with your purchase or any enquiries you may have. As our administration team are working remotely, you may need to leave a message and they will return your call promptly.
VIRTUAL CONSULTATION - From the comfort of your own home, you can arrange a time to chat live with one of our team via Zoom or Facetime. We can take you through our products, their key features and answer any questions you may have. Please call 03 85552431 or email firstname.lastname@example.org
Until further notice, iCandy now only accepts credit card and EFTPOS payments and no longer accepts cash transactions. The decision to not accept cash is a further precaution to ensure the health and safety of our customers and staff.
We are limiting the number of customers in our stores at any one time. Additionally, and to help everyone observe the social distancing guidelines instructed by authorities, we are asking that ‘no more than two’ people be in a group or family that visit our stores for assistance (excluding any dependent children that may be a part of that family or group). Our Teams are observing the 1.5-meter social distancing policy and we ask that you observe these guidelines as well.
Our online store is open 24/7 : www.icandyaus.com.au
Stay safe and take care, from all of us at iCandy Australia.